Go here to reset your password.

Go here to create a new account.

Sign In Help

▼ Sign-In ID Help

If you forget the email address associated with your account, please search your inbox and history for emails from noreply@acm.account.sony.com.
Your change of the Sony Group account information generate messages to the email associated with your account.

▼ Password Help

Please check if Caps Lock is activated on your keyboard.
Passwords are case sensitive. A common mistake is activating Caps Lock on your keyboard then typing uppercase letters when you meant to type lowercase letters.
View characters as you enter using the "eye" icon.

▼ Password Reset Help

If you tried to reset your password and haven't received your password reset email try the steps below.

• Check your junk folder in case your password reset email went to junk mail.
• Check that your inbox settings are configured to allow emails from noreply@acm.account.sony.com.
• Check the email account linked to your account.
• Make sure you correctly entered your email address.

If you've sent multiple requests and received multiple reset emails, only the most recent email contains the current, valid link.

▼ Further Help

If you cannot sign in to your account, visit the Customer Support page and check the network status.