SONY

Account Help

FAQ

▼   If you forgot your password
Reset the password at the signed-in ID provider.
Please refer to the Support page for the password reset method for each ID provider.
▼   Change Your Password
Change the password with the signed-in ID provider.
Please refer to the Support page for the password change method for each ID provider.
▼   Deleting your account
Personal information relating with your account is managed according to our Privacy Policy.
In order to delete registration information, you will need to cancel your membership to each service.
If you wish to cancel your membership, inquire with each service on how to do so.
▼   Changing the display language
If you change the display language of the browser, the display language will change.

How to Use

We recommend setting the default browser to Chrome.

The features available vary depending on the service.

▼   Connect accounts
If you already have an account, you can connect your accounts by using the same email address when you are signed in to a different ID provider.
To sign in with the same account, you can connect your initial ID provider with your current ID provider.
To connect your accounts, select [Continue].
Account Merge
▼   Resend verification message
Resend the verification message if the message sent when creating your new account has expired.
  1. Select [Send Email].
    Re-send verification email
  2. A verification message will be sent.
    Verification Email Sent
▼   Change personal information (such as your display name, email address, and country/region).
On the account settings screen, click [Personal Information].
You can change details such as your display name, email address, and country/region.
Account Settings
Personal Information
▼   Link to an account used with another ID provider.
On the account settings screen, click [Security].
Account Settings
Select an ID provider to link to the account you signed in with.
Security
The account you signed in with will be linked to the account of the ID provider you selected.
You will be able to sign in with the linked ID provider.
Security
▼   Change your settings to receive emails with info and offers for products and services.
On the account settings screen, click [Privacy].
Change your settings to receive emails with info and offers for products and services.
Account Settings
Privacy