Summary

HAW-E server running version 2017-R2 Rev.A (the first release of 2017-R2) may* occur kernel memory leak and accidentally stops working at the final stage.
(* The kernel memory leak is NOT happening with every HAW-E 2017-R2 Rev.A. Its possibility is inconsistent depending on various factors/situations)

Symptoms

1. a) Windows OS shows a warning message saying "Your computer is low on memory"
2. b) HAW-E server looks working, but it is actually inoperable (frozen)
3. c) HAW-E server unexpectedly reboots automatically

Cause

Wrong memory management code in the RAID status management module of HAW-E version 2017-R2 Rev.A.

Resolution

Please apply this hotfix HE002206014 to fix the kernel memory leak problem.
[Note] A version name of your HAW-EIBU after installing this hotfix is "2017-R2 Rev.C".

Download link for the hotfix HE002206014 Installer and Instructions

Hotfix HE002206014 Installer and Instructions