2 August, 2007
Sony Corporation
Sony Marketing (Japan) Inc.
Sony EMCS Corporation
Thank you for your continued interest in Sony Products.
Sony has recently discovered that, with certain units of its Digital Still Camera "Cyber-shot" DSC-T5 released on the market in September 2005, there is the possibility that metal plating on the bottom of the camera unit may warp, causing slight cut or scratch to the skin of the user when it is directly touched.
In its effort to ensure customer satisfaction, Sony will offer a free replacement service of the bottom casing.
We apologize for any inconvenience this may have caused and your kind understanding and cooperation would be much appreciated.
Sony continues to strive to improve its quality standards to the maximum extent possible.
[Symptom and Cause]
With certain DSC-T5 models, the metal plating peels away from the camera unit and warps outward. Due to an irregularity during the initial part production, the adhesive strength of the metal plating declined. As a result, it became more likely that damage to the bottom casing could cause the metal plating to peel away and warp outward.
[Applicable model]
Digital Still Camera "Cyber-shot" DSC-T5
[Applicable serial number]
3010001 - 3081200
Note) Although the metal plating of units other than the above serial number range may peel away if dropped or exposed to other external impact, in these cases the plating would not warp.
[How to confirm the model name and its serial number]
[Procedure]
Please confirm whether the model name and serial number is applicable. Any customers with applicable units are requested to contact the following customer support center.
[Contact in Japan] (Japanese and English only)
Sony DI Call Center:
0120-008-203 (accessible from cellular/PHS phones)
Opening hours:
Monday through Friday - 9:00 to 20:00
Saturday, Sunday and Holidays - 9:00 to 17:00
- Personal information, such as your name and/or mailing address, provided to the contact above shall be kept and used by Sony Corporation, Sony EMCS Corporation, and Sony Marketing (Japan) Inc. for providing with services mentioned herein or related thereto. Such companies as set forth above may disclose your personal information to the subcontractors for such services under the conditions that such subcontractors shall keep, use and erase the information in the same way as such companies do.
- Corporation in charge of handling the personal information received for this matter is Sony Corporation.
